Privacy Policy

Privacy Policy

These Terms and Conditions govern your use of the Claudia Louch website us. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use or become a member of The Claudia Louch Site.

Claudia Louch is committed to protecting your privacy. This Privacy Policy explains how all personal information collected via Claudia Louch will be used. If you have any queries or requests concerning your personal information please see our contact details below.


Information Collected

Claudia Louch requests personal information when you sign up for our services, including your name, email address and other (mainly health-related) information in order to provide you with a personalised programme. Claudia Louch also collects other information about your use of the service and Claudia Louch web site. This information (excluding details of payment cards used, which are only handled by a secure online payment agent) is provided direct to Claudia Louch.
Claudia Louch also monitors customer traffic patterns and site use in order to improve the service provided. However, information that can identify a visitor, such as a name or address, is not collected in this process, nor does Claudia Louch require disclosure of such information, unless the customer subscribes to the service. Information that can identify a visitor is collected only when the visitor provides it voluntarily.

You are solely responsible for maintaining the secrecy of your passwords and/or account information. Please be careful and responsible whenever you’re online.


Use of your information and preferences

Claudia Louch will use your information to:

•Provide and improve its services

•Understand customers’ shopping habits

•Contact you with offers and information about the products and services of The Phytoclinic and The Phytoclinic and those of carefully selected parties

You can opt-out of receiving promotional communications at any time by emailing
Please note that there may be instances where it may be necessary for Claudia Louch to communicate with you, in any event, for administrative or operational reasons relating to Claudia Louch.


Disclosures of your information

Claudia Louch would like to reassure you that your details are safe and will never be released to companies outside Claudia Louch for their marketing purposes. Given the international nature of the Claudia Louch business, your information may be disclosed on an international basis as part of the provision of the Service by Claudia Louch.

Claudia Louch may share your details among The Claudia Louch subsidiaries at home and abroad, any successors in title to the Claudia Louch business and businesses that process information on our behalf (e.g. printers who need certain details to print mailings).

If you subscribe to any of the Claudia Louch websites, Claudia Louch will share your information with the third party provider of the given websites for the purposes of giving you access to this service.

Claudia Louch may also use and share information relating to groups of customers, without identifying individuals, to learn more about customer behaviour and find ways of enhancing our service.


Other websites

Claudia Louch may contain links to other web sites that are outside Claudia Louch control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from this one.



“Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on Claudia Louch uses cookies to:

•Help ensure the security of transactions

•Provide the mechanisms for online shopping and recipe club subscription

•Enable traffic monitoring

Visitors of Claudia Louch are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a Claudia Louch or Claudia Louch advertisement on another site that links to the Claudia Louch may be sent a semi-persistent (e.g. two weeks lifetime) anonymous cookie that will allow Claudia Louch to analyse advertising effectiveness and manage its relationship with affiliate sites.
Whilst you do not need to allow your browser to accept cookies in order to access Claudia Louch, you must have cookies enabled if you wish to subscribe to one of the services on Claudia Louch.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict your use of Claudia Louch website.

Two types of cookies are used on this website: Session Cookies – Which are temporary cookies that remain in the cookie file of your browser until you leave the site, Persistent Cookies – Which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.


Session Cookies:

•To allow you to carry information across pages of our site and avoid having to re-enter information.

•Within registration to allow you to access stored information.

•To allow Claudia Louch to pay partners for introducing the user to the site.

Persistent Cookies:

•To help us recognise you as a unique visitor when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.

•To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Third Party Cookies:

•Third parties serve cookies via this site. These are used for the following purposes:

•To serve advertisements on our site and track whether these advertisements are clicked on by users.

•To tailor content to your preferences.


Access rights

Claudia Louch reserves the right to withdraw products referred to at Claudia Louch website or change this Privacy Policy at any time.


How to reach us

Please relay any questions you may have pertaining to our above stated policies to our Head Office: Claudia Louch, 10 Harley Street, London W1G 9PF.

Contact Us
Fill in the form below and we will get back you as quickly as possible.