Skin Clinic

Terms & Conditions


Claudia Louch Skin Clinic refers to Phyto Klinikum Ltd whose registered office is situated at 10 Harley Street, London, W1G 9PF, UK.

Buyer refers to you the customer placing an order.
Conditions means the terms and conditions set out in this document.

Delivery means the delivery of any goods.
Goods means the articles supplied and displayed for sale on the website.

Website refers to the website located at or any subsequent URL which may replace it.



Material on this Website is protected by copyright which is owned by Phyto Klinikum Ltd. Users may view, print and download the contents for personal use only; the contents must not be used for commercial purposes or incorporated in any publication in any form.

The trade marks, logos and service marks displayed on the website (collectively, the Trade Marks) are the registered and unregistered trademarks of Phyto Klinikum Ltd and are protected by UK and international trade mark laws.


General conditions
All orders for Goods are subject to these Conditions. Any variation of these Conditions will not be applicable unless agreed in writing by Phyto Klinikum Ltd. You agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Full, cleared payment must be received for an order before we are able to despatch the Goods. Payment can be made by PayPal. You confirm that the payment method you are using is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. We will not be liable for any delay or non-delivery if your card issuer refuses payment authorisation.

All prices shown are inclusive of VAT at current rates and no not include Delivery charges. The total cost of your order is the price of the Goods ordered and Delivery charges as determined at the point of sale.

If an item you order is out of stock, or if payment authorisation is unobtainable, of if there is a price of product error, your order may not be accepted. We reserve the right to reject any offer to purchase by you at any time. Until Phyto Klinikum Ltd accepts the Buyer’s order, no contract will be formed. Acceptance will occur upon a confirmation email from Phyto Klinikum Ltd to the Buyer, or if the Goods are dispatched by Phyto Klinikum Ltd.

If Phyto Klinikum Ltd sends the Buyer an order acknowledgement and is then unable to fulfil the order, you will be contacted by telephone or email to advise you of the issue. The cancellations and return procedures are detailed below.


Quantity and description of goods

Phyto Klinikum Ltd aims to keep the website completely up to date, however prices and/or description of Goods on the website may not always be entirely accurate when you place your order.


Phyto Klinikum Ltd endeavours to dispatch all orders within 48 hours from when the order is placed and received. Deliveries should then be with you 2-3 working days after the package has left the warehouse. This is just a guideline and is subject to variation. Any delays in delivery caused by a third party is not the responsibility of Phyto Klinikum Ltd. Once the package leaves the warehouse and is sent out for delivery, the risk of loss or damage passes to the Buyer.


Exchanges or refunds can be issued if Phyto Klinikum Ltd is notified by email within seven working days of Delivery. Refunds and exchanges are subject to the product being unopened and unused, with any tamper seals still in place and the Goods in a condition suitable for re-sale. No postage costs can be refunded. If replacement Goods are sent to the Buyer in exchange before the original Goods have been returned, the original Goods must be returned to Phyto Klinikum Ltd within 30 days of the replacement Goods being received, otherwise Phyto Klinikum Ltd reserves the right to charge the price of the replacement Goods to the original payment method. To return your Goods, please email for instructions. Your statutory rights are not affected.

Cancellation Policy:

  • You may cancel your appointment up to 48 hours prior to your actual appointment date/time during our normal working hours, from Monday to Friday, 09.00 – 17.00, excluding bank holidays and weekends, without incurring any charge. Cancellations for Monday appointments must be made by midday on the previous Friday.
  • Any cancellations made less than 48 hours before your scheduled appointment time will incur a 100% cancellation fee.
  • Please call us immediately if you need to cancel your appointment on 020 7467 1539 or email
Contact Us
Fill in the form below and we will get back you as quickly as possible.